Legal Business Name: MusicFungi
Business Address: 18, Main Road, 8th Floor, New York, USA

At MusicFungi, we take pride in delivering high-quality music promotion and digital marketing services with a strong focus on client satisfaction. While we strive for excellence in every campaign, we understand that certain situations may require a refund. The following policy outlines when and how refunds may be issued.

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

Non-Delivery of Service
If we fail to initiate the agreed promotion or campaign within the specified timeframe, you may be eligible for a full refund. This includes delays where no campaign activity has started within the expected window after confirmation.

Technical Errors
If a technical issue on our side prevents proper execution of your campaign and cannot be resolved promptly, we will either issue a full refund or provide an alternative service of equivalent value.

Change of Mind
If you decide to cancel your order within 24 hours of placing it and before the campaign begins, we can issue a full refund. Please note that payment gateway charges may be deducted depending on your payment method.

2. When Refunds Cannot Be Issued

Refunds are generally not provided in the following cases:

Results Not as Expected
While we aim to deliver the best possible promotional results, we cannot guarantee specific outcomes such as engagement quality, audience behaviour, or viral success. If services have been delivered as described, a refund will not be issued based on performance dissatisfaction.

Incorrect Client Information
If the campaign is launched using incorrect details provided by the client (e.g., wrong links, usernames, or content), refunds will not be offered. Please double-check all submission details before confirming your order.

External Platform Changes
If changes made by third-party platforms (e.g., Spotify, YouTube, Instagram) impact campaign performance, we cannot issue a refund as such factors are beyond our control.

Crypto Payments
All cryptocurrency payments are non-refundable due to the irreversible nature of blockchain transactions.

3. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

  1. Email Us – Send your request to support@musicfungi.com with your order number and refund reason.
  2. Provide Proof – Include relevant evidence (e.g., screenshots, payment confirmation, or campaign reports) to support your claim.
  3. Wait for Review – Our team will review your request and respond within 7 business days. Additional clarification may be requested.

4. Refund Approval & Processing

  • Partial Refunds – In some cases, partial refunds may be offered if part of the service has been delivered or only a portion of the order is being cancelled.
  • Approval – If approved, refunds will be issued to the original payment method.
  • Processing Time – Refunds may take up to 10 business days to appear, depending on your payment provider or bank.

5. Contact Information

For any queries regarding this policy, you can reach us at:

📧 Email: support@musicfungi.com
🌐 Website: https://musicfungi.com/contact/

At MusicFungi, we value your trust and are committed to delivering reliable, professional, and result-driven music promotion services. Thank you for choosing us to amplify your music career.